Zubiaga, MikelIzkara, Jose LuisGandini, AlessandraAlonso, ItziarSaralegui, Unai2019-12-01Zubiaga , M , Izkara , J L , Gandini , A , Alonso , I & Saralegui , U 2019 , ' Towards Smarter Management of Overtourism in Historic Centres Through Visitor-Flow Monitoring ' , Sustainability , vol. 11 , no. 24 , 7254 , pp. 7254 . https://doi.org/10.3390/SU112472542692-2924researchoutputwizard: 11556/885Publisher Copyright: © 2019 by the authors.Historic centres are highly regarded destinations for watching and even participating in diverse and unique forms of cultural expression. Cultural tourism, according to the World Tourism Organization (UNWTO), is an important and consolidated tourism sector and its strong growth is expected to continue over the coming years. Tourism, the much dreamt of redeemer for historic centres, also represents one of the main threats to heritage conservation: visitors can dynamize an economy, yet the rapid growth of tourism often has negative effects on both built heritage and the lives of local inhabitants. Knowledge of occupancy levels and flows of visiting tourists is key to the efficient management of tourism; the new technologies—the Internet of Things (IoT), big data, and geographic information systems (GIS)—when combined in interconnected networks represent a qualitative leap forward, compared to traditional methods of estimating locations and flows. A methodology is described in this paper for the management of tourism flows that is designed to promote sustainable tourism in historic centres through intelligent support mechanisms. As part of the Smart Heritage City (SHCITY) project, a collection system for visitors is developed. Following data collection via monitoring equipment, the analysis of a set of quantitative indicators yields information that can then be used to analyse visitor flows; enabling city managers to make management decisions when the tourism-carrying capacity is exceeded and gives way to overtourism.18805155enginfo:eu-repo/semantics/openAccessjournal article10.3390/SU11247254Smart tourism managementHistoric centresCarrying capacitySustainable cultural tourismSmart heritage cityUrban 3-D modelSmart tourism managementHistoric centresCarrying capacitySustainable cultural tourismSmart heritage cityUrban 3-D modelComputer Science (miscellaneous)Geography, Planning and DevelopmentRenewable Energy, Sustainability and the EnvironmentEnvironmental Science (miscellaneous)Energy Engineering and Power TechnologyHardware and ArchitectureComputer Networks and CommunicationsManagement, Monitoring, Policy and LawSDG 8 - Decent Work and Economic GrowthSDG 12 - Responsible Consumption and ProductionSDG 11 - Sustainable Cities and CommunitiesFunding InfoFunded by the Interreg Sudoe Programme of the European Regional Development Funds (ERDF)Funded by the Interreg Sudoe Programme of the European Regional Development Funds (ERDF)http://www.scopus.com/inward/record.url?scp=85079485677&partnerID=8YFLogxK