RT Journal Article
T1 Informing crisis alerts using social media: 												Best practices and proof of concept
A1 Brynielsson, Joel
A1 Granåsen, Magdalena
A1 Lindquist, Sinna
A1 Narganes Quijano, Maribel
A1 Nilsson, Susanna
A1 Trnka, Jiri
AB Social media has become an integrated part of human communication, both as a means to establish and maintain social relationships, and as a means of sharing and co-creating information. Social media comes with an array of possibilities for individuals as well as organizations, corporations, and authorities. Within the field of crisis communication, social media possibilities such as online sharing and social networking have had an impact on the way crisis information is disseminated and updated. This paper addresses the issues related to using social media for communicating crisis information and broadcasting alert messages to the general population, discusses the role of social media in future pan-European crisis alerting, and presents a prototype system demonstrating the possibilities. An extensive systematic literature review was carried out to identify factors that affect the use of social media for alerting and warning. These factors were mirrored in experiences, collected through interviews, obtained by emergency management organizations in three European countries (Sweden, Czech Republic, and Spain). The factors finally form the basis for suggestions and recommendations regarding the design of technological tools for both communication and information collection to serve as an integral part of a future pan-European crisis alerting system.
SN 0966-0879
YR 2018
FD 2018-03
LK https://hdl.handle.net/11556/3612
UL https://hdl.handle.net/11556/3612
LA eng
NO Brynielsson , J , Granåsen , M , Lindquist , S , Narganes Quijano , M , Nilsson , S & Trnka , J 2018 , ' Informing crisis alerts using social media : Best practices and proof of concept ' , Journal of Contingencies and Crisis Management , vol. 26 , no. 1 , pp. 28-40 . https://doi.org/10.1111/1468-5973.12195
NO Publisher Copyright: © 2017 The Authors Journal of Contingencies and Crisis Management Published by John Wiley & Sons Ltd
NO The authors are grateful to Mikael Lundin and Charlotte Stenius for helping out during the early phases of the project. A preliminary version of the findings presented in this paper has been presented as ongoing work during the Ninth International Conference on Information Systems for Crisis Response and Management (Nilsson et al., 2012). The work has obtained support from the European Union Seventh Framework Programme (grant agreement no. 261732) and the Swedish Armed Forces’ research and development programme.
DS TECNALIA Publications
RD 2 sept 2024