Making use of new media for pan-European crisis communication

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dc.contributor.authorNilsson, Susanna
dc.contributor.authorBrynielsson, Joel
dc.contributor.authorGranåsen, Magdalena
dc.contributor.authorHellgren, Charlotte
dc.contributor.authorLindquist, Sinna
dc.contributor.authorLundin, Mikael
dc.contributor.authorQuijano, Maribel Narganes
dc.contributor.authorTrnka, Jiri
dc.contributor.institutionSWT
dc.date.issued2012
dc.description.abstractSocial or new media have over the past years become an integrated part of human communication, both as a means to establish and maintain social relationships, but also as a means of sharing and co-creating information. New media comes with an array of possibilities for individuals as well as organisations, corporations and authorities. Within the field of crisis communication new media possibilities, such as online sharing and social networking, has had an impact on the way crisis information is disseminated and updated. This paper addresses the issues related to using new media as a means of communicating crisis information and broadcasting alerting messages to the general population, and also discusses the role of new media in future pan-European alerting. It focuses on current and on-going research on social media for crisis communication. An extensive systematic literature review was done to identify factors that affect the use of social media for alerting and warning. These factors were mirrored in experiences, collected through interviews, in crisis communication organisations in three European regions (Sweden, Czech Republic and Spain). The factors finally form the basis for suggestions regarding the design of technological tools for both communication and information collection as part of a pan-European alerting system.en
dc.description.statusPeer reviewed
dc.identifier.citationNilsson , S , Brynielsson , J , Granåsen , M , Hellgren , C , Lindquist , S , Lundin , M , Quijano , M N & Trnka , J 2012 , Making use of new media for pan-European crisis communication . in ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management . ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management , Simon Fraser University , 9th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2012 , Vancouver, BC , Canada , 22/04/12 .
dc.identifier.citationconference
dc.identifier.isbn9780864913326
dc.identifier.urlhttp://www.scopus.com/inward/record.url?scp=84905586333&partnerID=8YFLogxK
dc.language.isoeng
dc.publisherSimon Fraser University
dc.relation.ispartofISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management
dc.relation.ispartofseriesISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management
dc.rightsinfo:eu-repo/semantics/restrictedAccess
dc.subject.keywordsAlerting
dc.subject.keywordsCrisis Information
dc.subject.keywordsNew Media
dc.subject.keywordsScreening Tool
dc.subject.keywordsSocial Media
dc.subject.keywordsInformation Systems
dc.titleMaking use of new media for pan-European crisis communicationen
dc.typeconference output
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